Portfolio refresh: Customer Support for a community arts festival

Adrian Santos led a four-week commerce engagement for a community arts festival, using customer support as the anchor and keeping the work practical enough for a small team to maintain.

Contexta community arts festival needed a focused four-week engagement that could move without a large internal team.

Adrian Santos's roleOwned Shopify, Etsy, Product Photography and translated the work into decisions the team could maintain after handoff.

OutcomeHelped the team ship a public launch in under three weeks.

Stack and methodsCustomer Support, Packaging, Shopify, Etsy

Back to profileOpen to remote-first work