Measurement stack: Guest Experience for a creator education cohort

Ezra Watanabe led a three-week hospitality engagement for a creator education cohort, using guest experience as the anchor and keeping the work practical enough for a small team to maintain.

Contexta creator education cohort needed a focused three-week engagement that could move without a large internal team.

Ezra Watanabe's roleOwned Guest Experience, Real Estate Ops, Booking Flows and translated the work into decisions the team could maintain after handoff.

OutcomeReduced manual follow-up work by 11 hours per week.

Stack and methodsPhotography, Service Design, Guest Experience, Real Estate Ops

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