Content engine: Guest Experience for a fintech onboarding team

Kai Ferreira led a four-week hospitality engagement for a fintech onboarding team, using guest experience as the anchor and keeping the work practical enough for a small team to maintain.

Contexta fintech onboarding team needed a focused four-week engagement that could move without a large internal team.

Kai Ferreira's roleOwned Guest Experience, Real Estate Ops, Booking Flows and translated the work into decisions the team could maintain after handoff.

OutcomeLifted qualified inquiries by 24% in the first month.

Stack and methodsService Design, Guest Experience, Real Estate Ops, Booking Flows

Back to profileBooking select collaborations