Operations rebuild: Surveys for a regional logistics operator

Mateo Berg led a four-week design engagement for a regional logistics operator, using surveys as the anchor and keeping the work practical enough for a small team to maintain.

Contexta regional logistics operator needed a focused four-week engagement that could move without a large internal team.

Mateo Berg's roleOwned User Research, Interviewing, Usability Testing and translated the work into decisions the team could maintain after handoff.

OutcomeImproved mobile conversion without adding another tool to maintain.

Stack and methodsFigma, Research Ops, Surveys, Journey Maps

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