Automation layer: Service Design for a family-run hospitality group

Mila Chowdhury led a three-week hospitality engagement for a family-run hospitality group, using service design as the anchor and keeping the work practical enough for a small team to maintain.

Contexta family-run hospitality group needed a focused three-week engagement that could move without a large internal team.

Mila Chowdhury's roleOwned Guest Experience, Real Estate Ops, Booking Flows and translated the work into decisions the team could maintain after handoff.

OutcomeGave the founder a sharper story for sales calls and investor updates.

Stack and methodsPhotography, Service Design, Guest Experience, Real Estate Ops

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