Service redesign: Real Estate Ops for a regional logistics operator

Mila Chowdhury led a four-week hospitality engagement for a regional logistics operator, using real estate ops as the anchor and keeping the work practical enough for a small team to maintain.

Contexta regional logistics operator needed a focused four-week engagement that could move without a large internal team.

Mila Chowdhury's roleOwned Guest Experience, Real Estate Ops, Booking Flows and translated the work into decisions the team could maintain after handoff.

OutcomeTurned scattered feedback into a three-quarter roadmap.

Stack and methodsService Design, Guest Experience, Real Estate Ops, Booking Flows

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