Workflow audit: Customer Support for a telehealth startup

Nora Costa led a three-week commerce engagement for a telehealth startup, using customer support as the anchor and keeping the work practical enough for a small team to maintain.

Contexta telehealth startup needed a focused three-week engagement that could move without a large internal team.

Nora Costa's roleOwned Shopify, Etsy, Product Photography and translated the work into decisions the team could maintain after handoff.

OutcomeMade weekly reporting reliable enough for leadership meetings.

Stack and methodsInventory, Customer Support, Packaging, Shopify

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