Workflow audit: Research Ops for a climate reporting nonprofit

Ravi Tanaka led a six-week design engagement for a climate reporting nonprofit, using research ops as the anchor and keeping the work practical enough for a small team to maintain.

Contexta climate reporting nonprofit needed a focused six-week engagement that could move without a large internal team.

Ravi Tanaka's roleOwned User Research, Interviewing, Usability Testing and translated the work into decisions the team could maintain after handoff.

OutcomeIncreased completion from first touch to booked call by 31%.

Stack and methodsResearch Ops, Surveys, Journey Maps, User Research

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