Operations rebuild: Discord for a distributed SaaS team

Talia Habib led a eight-week community engagement for a distributed SaaS team, using discord as the anchor and keeping the work practical enough for a small team to maintain.

Contexta distributed SaaS team needed a focused eight-week engagement that could move without a large internal team.

Talia Habib's roleOwned Community Strategy, Events, Discord and translated the work into decisions the team could maintain after handoff.

OutcomeLifted qualified inquiries by 24% in the first month.

Stack and methodsEvents, Discord, Newsletter, Member Research

Back to profileAvailable for workshops and audits