Service redesign: Booking Flows for a public-sector innovation lab

Talia Moreira led a eight-week hospitality engagement for a public-sector innovation lab, using booking flows as the anchor and keeping the work practical enough for a small team to maintain.

Contexta public-sector innovation lab needed a focused eight-week engagement that could move without a large internal team.

Talia Moreira's roleOwned Guest Experience, Real Estate Ops, Booking Flows and translated the work into decisions the team could maintain after handoff.

OutcomeReplaced a brittle spreadsheet workflow with a shared source of truth.

Stack and methodsReal Estate Ops, Booking Flows, Vendor Management, Local SEO

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